• Patient-Centered Communication: Basic Skills: article in American Family Physician

• Poor patient understanding of the disease or treatment
• Inadequate follow-up or confusion about follow-up
• Comorbidities such as substance abuse and psychiatric diagnoses
• Financial difficulties
• Lack of insurance
• Premature discharge
• Lack of discussion about care goals
• Low health literacy

From:

“As I Lay Dying” — Patient Readmission and Non-Compliance

Alexandra Godfrey, BSc PT, MS PA-C, NEJM Journal Watch, 2017

...learn not only what’s the matter with them but also what matters to them.