Subject Guides: Patient Education: Compassion

Compassion & Empathy

From the Cleveland Clinic's Empathy Series

Academy of Communication in Healthcare (ACH)
Improving communication through innovative research and teaching relationship-centered healthcare communication.
ACH Videos
Videos on compassion, empathy, and other patient-centered communication topics.

Tell Me More® (TMM) is simple: allow patients, caregivers, and hospital staff to connect with each other on a more human level.

How Should Providers Deliver Bad News
This video from the Institute of Healthcare Improvement demonstrates how providers should and shouldn’t deliver bad news.
Giving Bad News
From the Textbook of Physical Diagnosis.
Delivering Bad News
Free module (video and text only) describing the six-step protocol for delivering bad news.
Telling Bad News
Throughout this program, experienced professionals and patients offer valuable information about how to successfully fulfill the role of a messenger telling bad news.

How Long Have I Got Left?
Paul Kalanithi was a chief resident in neurological surgery when he became a patient, diagnosed with Stage IV lung cancer. His book, When Breath Becomes Air, became a New York Times best seller in 2016.
Having the Talk: When Treatment Becomes End-of-Life Care
Palliative care experts believe that lessons about end-of-life communication should be reframed as not one conversation, but many, which should begin long before death and even before hospitalization.
“You Had To Be There …” Caring for a Patient to the End of Her Life
Short narrative on the ethics involved in end-of-life care.
Death as an Intern
Death was not taught in medical school—just the methods to keep people living. A new resident shares an experience with a patient's end-of-life care.

Palliative Care Journals

Palliative Care Books